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Listen closely as Danny O’ gives us examples of why customer services is doing the right things by everyone everytime. To learn more about Daniel O’Malia visit https://www.linkedin.com/in/letsgox
Danny O’Malia has spent a lifetime in and around the retail grocery business. He began learning about Customer Service from the master, his late father Joe O’Malia, at the age of 8, when Joe owned a small grocery store in Broad Ripple that actually failed. Later he worked part time for his dad at Preston’s at 71st and Keystone and, starting in 1966, at O’Malia’s.
Danny left a 6-year career as a junior high and High School English teacher in 1975 to join the family business at O’Malia’s full time. Joe was 55 years old by then and looking to slow down a bit. So Danny became involved in many aspects of the business gradually. Everything he learned had CUSTOMER SERVICE woven into it. From handling complaints to writing ads designed to explain how O’Malia’s differed from “the big boys,” SERVICE– and how to motivate employees to give it– was always Danny’s clarion call.
Danny served as President of O’Malia’s from 1986 through 2006, the last 5 years as part of Marsh Supermarkets. He brought this lifetime of customer service experience to spread the gospel of building a Culture of Service to as many companies as possible. In 2009, he has added keynote speaking to his customer service training programs and started his own company, Indy’s Trusted Servant.
A lifelong Catholic, Danny graduated from St, Michael’s on W. 30th in 1961, Cathedral High School in in 1965, Xavier University in 1969, and earned an M.A. from Butler in 1975. He married Rita Doyle in 1969 and is the father of three daughters—Janet Andriole, Shannon Hall (deceased) and Colleen Stine. Danny and Rita have seven grand children from ages 16 to 1, with a new grand child on the way.
